Senior Community Manager

Job Description

The 1000heads team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients – everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force.

To be part of the team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

The Role

• You’ll be responsible for the oversight and management of several clients across multiple sectors. You will be working with a team of Community Managers and Social Execs, will contribute to and manage the overall success of a number of accounts
• You will be the key client contact in the areas of Social Media and Community Management
• The role will be responsible for driving best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients
• A key element of this role is developing editorial themes, calendars, and guidelines, both globally and locally
• Responsible for managing the smooth delivery of editorial calendars and managing the day-to-day- execution of all social channels
• Strategically feeding into reporting on monthly, quarterly, and bi-annual reports to senior stakeholders
• Responsible for monitoring conversations and creating exciting conversational connections with our excited and engaged community
• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech space
• Feeding into campaign planning and responses in a strategic and activation capacity

Requirements

• Track record in social and digital or integrated marketing in an agency environment with 5 years experience, minimum
• Native on social media trends, platform capabilities, best practices
• Experience across both B2B and B2C strong advantage
• Immersed in social algorithms to optimize content production and publication
• Knowledge and expertise in supporting and creating social campaigns supporting overall marketing initiatives
• Excellent internal and external stakeholders’ relationships manager, including experience with development management
• An excellent writer with a knack for social copywriting and editorial, writing on a Native-level English
• Experience with social media management tools for publishing, moderation, and reporting
• Must be a positive thinker with a self-starter approach
• Superb organizational and time management skills, including meticulous attention to detail
• Ability to juggle priorities and thrive in a fast-paced and demanding environment
• Passion for technology and lifestyle
• Experience with an influencer program and social ads would be useful

Benefits

• Additional holiday day for each year of service, up to 25 days
• Additional festive shutdown period between Christmas and New Years period
• Subsidized gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days, free Monday breakfasts and Friday drinks
• Flexible working, hybrid 1-2 office days per week
• Plus other cool perks

Desired Skills and Experience

• Content
• Social Media
• Social Media Manager
• Social Media Marketing