Senior Community Manager

Full-Time, Permanent
Hybrid - London, UK
Working in an agency
B2B audience
Posted: Dec 04, 2023 (2 days ago)

Job Description

The 1000heads team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients – everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force.

To be part of the team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

The Role

  • You’ll be responsible for the oversight and management of several clients across multiple sectors. You will be working with a team of Community Managers and Social Execs, will contribute to and manage the overall success of a number of accounts
  • You will be the key client contact in the areas of Social Media and Community Management
  • The role will be responsible for driving best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients
  • A key element of this role is developing editorial themes, calendars, and guidelines, both globally and locally
  • Responsible for managing the smooth delivery of editorial calendars and managing the day-to-day- execution of all social channels
  • Strategically feeding into reporting on monthly, quarterly, and bi-annual reports to senior stakeholders
  • Responsible for monitoring conversations and creating exciting conversational connections with our excited and engaged community
  • Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech space
  • Feeding into campaign planning and responses in a strategic and activation capacity


  • Track record in social and digital or integrated marketing in an agency environment with 5 years experience, minimum
  • Native on social media trends, platform capabilities, best practices
  • Experience across both B2B and B2C strong advantage
  • Immersed in social algorithms to optimize content production and publication
  • Knowledge and expertise in supporting and creating social campaigns supporting overall marketing initiatives
  • Excellent internal and external stakeholders’ relationships manager, including experience with development management
  • An excellent writer with a knack for social copywriting and editorial, writing on a Native-level English
  • Experience with social media management tools for publishing, moderation, and reporting
  • Must be a positive thinker with a self-starter approach
  • Superb organizational and time management skills, including meticulous attention to detail
  • Ability to juggle priorities and thrive in a fast-paced and demanding environment
  • Passion for technology and lifestyle
  • Experience with an influencer program and social ads would be useful


  • Additional holiday day for each year of service, up to 25 days
  • Additional festive shutdown period between Christmas and New Years period
  • Subsidized gym membership
  • Private Medical Cover
  • Company Pension Scheme
  • Personal development fund
  • Cycle to work scheme
  • Regular company socials/away days, free Monday breakfasts and Friday drinks
  • Flexible working, hybrid 1-2 office days per week
  • Plus other cool perks

Desired Skills and Experience

  • Content
  • Social Media
  • Social Media Manager
  • Social Media Marketing